QuantvexLegal
Refund policy
1. 14-day cooling-off period
If you buy as a UK consumer, you normally have 14 days to change your mind. Because Astra is digital content, that right ends once you start using your purchase, which means activating your licence key, after you've agreed at checkout that it can start straight away.
So: if you haven't activated your key, ask within 14 days of purchase and we'll refund you in full. [Confirm this matches your checkout wording and decide your policy.]
2. Subscriptions (1, 3, 6 and 12 months)
- Cancel any time from Manage subscription. No further payments are taken.
- You keep access until the end of the period you've paid for. We don't refund part-used periods, except under section 1 or section 4.
- Forgot to cancel before a renewal? Contact us within [7] days of the renewal date and, if you haven't used the renewed period, we'll refund it.
3. Lifetime licences
Lifetime licences can be refunded under section 1. After your key is activated they're non-refundable, except under section 4.
4. If something's wrong
If Astra doesn't work as described, tell us. We'll try to fix it first. If we can't fix it in a reasonable time, you're entitled to a refund under the Consumer Rights Act 2015.
We don't give refunds for trading results. Test results are simulations and live trading can perform worse.
5. How to ask for a refund
Message us on Telegram or email [support email address] with the email you paid with and your licence key. Approved refunds go back to the original payment method through Stripe, usually within 5 to 10 working days. Refunded licence keys stop working.